Terms & Conditions

IDENTITY (D & P Winter Holdings) Information

Gift vouchers and credit notes

Existing gift vouchers purchased before the 16th of September 2015 cannot be redeemed in any of our physical stores.
Outstanding credit notes for all sales before the 16th of September 2015 cannot be redeemed in any of our physical stores.

Customer returns for faulty garments

Customer returns are covered by the Consumers Guarantees Act and all faulty garments will be sent to our Head Office for review.

VIP Reward Vouchers

Points will be accrued for all full price sales after September 16, 2015
Points prior to September 16, 2016 are no longer valid

Lay-bys

A 20% Deposit must be made for all Laybys.
If the Layby payment is not completed within 4 weeks from the date of purchase, the goods will be returned to stock. In such cases the rights of the buyer and seller are set out in section 9 of the Layby Sales Act of 1971.
A handling charge of 20% of the value of the sale will be made on the cancellation of each Layby sale.

Tender type

American Express is no longer accepted as payment type.
Cheques are no longer accepted in store.

Price and Payment Options

All prices and shipping costs are stated in New Zealand dollars. We accept VISA, Mastercard and Pay Pal as terms of payment. The name that will appear on your statement will be IDENTITY. Please see our delivery policy for more information regarding shipping costs.
The name that will appear on your statement will be Identity.

Returning goods bought as special offers

If you return a single item bought as part of a multi-buy promotion (i.e. Buy 2 for $40) you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy promotion you will be refunded the full multi-buy value.

For combination purchases ("Buy 1 Get 1 Free”, or "Get the lowest priced item free”), you must return any free items of vouchers back for us before we can process your refund.
Please see our returns policy for more information regarding returning an order.

Product Information

All sizes are based off standard New Zealand sizing. All sizes are approximate; however we do attempt to ensure they are as accurate as possible. Please refer to the size guide for measurements.
We attempt to display product colours as accurately as possible on our website. However we cannot guarantee that your monitor’s display will accurately reflect the actual colour of the product.

We undertake reasonable care to ensure that all details, descriptions and products prices appearing on our website are correct at the time when the relevant content was entered into our website. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
Goods are subject to availability. As there is a delay in the time when the order is placed and the time when the order is accepted, the stock position of a certain product may change between this time period. If an item you have ordered becomes out of stock before your order has been accepted we will notify you as soon as possible. You will not be charged for out of stock items.

Please see our returns policy, delivery policy and privacy policy for more information regarding the use of this website.

IDENTITY is a New Zealand owned business.